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SOIRÉ

 

COMPLIMENTARY  SHIPPING WORLDWIDE

REFUND POLICY

A LEGAL DISCLAIMER

1. Introduction

Welcome to Soiré Cosmetics! We value your satisfaction and strive to provide you with the best products and services. This refund policy outlines our guidelines and procedures for processing refunds on purchases made through our website.

2. Eligibility for Refund

You are eligible for a refund if you have made a purchase on our website and meet one or more of the following conditions:

You received a damaged or defective product.

You received the wrong product.

The product you received is significantly different from the description on our website.

Refund requests must be made within 7 days of receiving the product.

3. Non-Eligibility for Refund

We do not provide refunds for the following reasons:

Change of mind or dislike of the product.

Any product that has been used or is not in its original condition.

Products purchased during a promotional sale or using a discount code, unless they meet the conditions mentioned in Section 2.

Refund requests for non-eligible items will not be entertained.

4. Refund Process

To initiate a refund, please contact our customer support team at hello@soirecosmetic.com within the specified refund window.

Provide your order number and a detailed description of the issue, along with any supporting documentation such as photographs.

Our team will review your request and, if eligible, provide you with instructions on how to return the product.

Once we receive the returned product and verify its eligibility, we will process the refund.

The refund will be made to the original payment method used during the purchase. Please allow 7 business days for the refund to reflect in your account.

5. Cancellation Policy

You may cancel your order within 24 hours of placing it by contacting our customer support team.

If the cancellation request is made after the specified timeframe or the order has already been shipped, it may not be possible to cancel the order.

6. Contact Information

If you have any questions or concerns about our refund policy, please contact our customer support team at:

Email: hello@soirecosmetic.com

7. Compliance with RBI Guidelines

We are committed to complying with the Reserve Bank of India (RBI) guidelines regarding online transactions, including refunds. We prioritize the security and satisfaction of our customers.

8. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on our website. We encourage you to review this policy regularly to stay informed about any updates.

9. Data Privacy and Security

At Soiré Cosmetics, we take data privacy and security seriously. Please refer to our Privacy Policy to learn how we handle your personal information.

10. Customer Satisfaction Guarantee

We stand behind the quality of our products and are committed to your satisfaction. If you have any feedback or suggestions, please don't hesitate to share them with us. We continuously strive to improve our products and services based on your input.

11. Legal Disclaimer

This refund policy is subject to the laws and regulations of the Republic of India. Any disputes or claims arising from this policy shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan 

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